Resource Center
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Outsourcing vs. Hiring an Internal Healthcare IT Team
In August 2013, MarketsandMarkets released a report that states healthcare organizations in North America will increase information technology (IT) outsourcing spending from $35 billion in 2013, to $50.4 billion in 2018–a…
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6 Types of People You’ll Need to Hire for your Healthcare IT Team
Putting together a healthcare IT team does not have to intimidate you. In fact, many of the critical members on any healthcare IT team are not what you normally imagine…
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Healthcare Computer System Security: 5 Must Do’s to Improve Security
As the healthcare industry continues to undergo changes, more tools are being used to create operating efficiencies and coordinate better care for patients. For physicians, hospitals, administrators and healthcare IT…
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Customer Satisfaction Index
Netgain takes part in Helpdesk Institute’s Customer Satisfaction Index. Upon resolving a service request, Netgain sends our clients a short survey from HDI requesting feedback on Courtesy, Knowledge, Timeliness, Quality,…
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HIPAA Healthcare IT Standards Explained
One of the most influential pieces of legislation the healthcare industry has to follow is the Health Insurance Portability and Accountability Act (HIPAA). Healthcare IT employees often have their work…
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5 of the Worst Security Breaches in Healthcare IT
With the recent “Heartbleed” scare, IT security is once again a hot topic. As well it should be, for this is nothing new. Data breaches in the healthcare industry have facilitated…
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10 Things to Look for in an EHR Software System
Electronic Health Records (EHRs) are transforming the American healthcare system into a more robust, high-quality, patient-centric, and more affordable system. The US government has undertaken various initiatives helping physicians and…
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The Worst Advice We’ve Ever Heard About Reducing Operating Costs
It is important for companies to cut business cost, but the worst advice we’ve ever heard about reducing operating costs is refusing to invest in the latest advances in IT…
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The True Cost of a Healthcare Network Crash
Small and medium-sized healthcare facilities today often look to reduce operating costs wherever possible. Many organizations may feel that they can reduce costs by managing their IT on-site. In order…
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How Secure is My Password: 4 Essential Best Practices
As modern users of the Internet, the number of passwords that we’re required to use every day can be overwhelming. On top of that, the requirements set forth for password…
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2015 EHR Certification Criteria Alert
Things change frequently in the world of healthcare, and it looks like the new 2015 EHR Meaningful Use guidelines are no exception to this axiom. On February 21, The Office…