Case Studies

Netgain’s clients face many challenges with the changing needs in healthcare and financial and look to Netgain to provide a secure and reliable IT infrastructures. Each client has specific challenges that they are looking to address. Find out how Netgain has helped practices leverage IT toward their desired outcomes.

Northwest Family Physicians implemented an EHR in 2002 and operated all of their servers in-house. Brenda McNeill, Director of Clinic Operations, was straining to perform her primary executive responsibilities while taking on the responsibility of IT decision making and even some IT processes. McNeil was troubled by the growing complexity of their IT environment.

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Mille Lacs Health System (MLHS) staffed their own IT team and built an on-site data center in their hospital. The IT infrastructure at MLHS was built using physical servers for each application resulting in redundancy of effort and equipment underutilization. It was wasteful. With MLHS facing infrastructure challenges, MLHS decided it was time to consider outsourcing to fill critical gaps.

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The Ear, Nose and Throat Clinic & Hearing Center (ENTHC) was using Dell as their NextGen hosting provider and Veracity for their on-site IT support. ENTHC did not have an internal IT staff, so they contracted with these vendors for all of their IT support. ENTHC faced challenges with their IT vendors that they attempted to work through but it became apparent that new vendors were necessary.

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EZClaim outsourced their application hosting and relied on their provider to handle any needs related to the hosting of their application. With the demand for EZClaim’s software growing, they needed to expand but they were experiencing issues and limitation with their hosting provider. It was time for EZClaim to look for a new hosting provider that could handle their growth and provide support they could rely on.

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Neighborhood Healthcare used a hosting provider to host their eClinicalWorks EHR and running the rest of their desktop applications internally. The infrastructure was not built to the minimum standards of their EHR provider, resulting in daily reports of performance degradation. With their hosting providers inflexible environment, Neighborhood Healthcare knew it was time to look for alternatives for their IT environment.

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The Neurology Center owned their IT equipment and rented space in a data center to store their servers. They used a Managed Services company who was very competent in managing the servers, but were less familiar with managing specific applications they used, most notably their EHR, Centricity. Their rented space brought challenges and with the daily volume of clients their facilities serve, their IT challenges began to mount.

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Building an
IT Roadmap

Healthcare organizations and financial firms are continuing to increase their IT budget for initiatives like security, cloud computing, business continuity and patient and client engagement among others. Planning for these central initiatives with an IT roadmap will aid in successful and timely implementation of these projects.

Netgain developed this free, detailed guide to creating your IT roadmap. Topics covered include:

  • Recommended guidelines
  • Technology assessment details
  • A roadmap in action
  • How to get started on your IT roadmap
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Choosing the Right Cloud for Your Practice

Cloud computing has become the new normal in healthcare and financial IT management. It is no longer an “if” but a “when” for growing practices and firms. The question now has become “what type of cloud is right for my practice?”

Netgain developed this free, detailed guide of four different cloud options:

  • Private Cloud
  • Public Cloud
  • Hybrid Cloud
  • Multi-Cloud
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Choosing an IT Hosting Provider

Not all hosting providers are created equal. There are many factors that play a part in the security and credibility of a hosting provider. To help you with your decision, we’ve compiled a list of six important questions to ask potential IT hosting providers.

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Want More Information?

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can leverage IT toward your desired outcomes.

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